Current Member Policies/FAQs

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Current Member Policies/FAQs:


Online Member Access
Your membership is active online immediately from time of purchase. (Please note: this does not apply to gift memberships, which need processing before they become active.) If you used an existing log-in to purchase your membership online, that log-in should be automatically associated with your membership, so you can log in using that username and password to access your ticketing benefits. If you do not already have a username and password set up, here are instructions on how to create a log-in that will be associated with your membership. Once your log-in is successfully set up, you can access your member ticket benefits online by visiting any individual event page, clicking on the showtime you want to attend, and selecting “login to take advantage of member pricing.” After entering in your username and password, your member ticket option should automatically appear.

In addition to immediate online ticket access, you will also receive a membership acknowledgement letter (which serves as your tax documentation), your new membership card, and member guest passes (depending on your level of membership) in the mail within 7-10 days after purchase. (If you do not receive your materials in the mail within this time, please let us know by emailing destynee@hollywoodtheatre.org.) You can use your member card to purchase member tickets at the Hollywood Theatre box office. Please do be aware that many screenings/events do sell out, so we always recommend buying tickets in advance (either online or at the box office) to ensure that you get tickets to the events you want to attend.

Movie Madness Benefits - Rent One, Get One Free

In December 2018, we announced that ALL members, regardless of membership level, now enjoy free movie rentals at Movie Madness! Movie Madness is Portland’s legendary independent video store, founded in 1991 and located at 4320 SE Belmont Street, Portland, OR 97214. Movie Madness, with its epic movie archive of over 80,000 titles, became a Hollywood Theatre program on January 1, 2018.

Simply show your valid Hollywood Theatre membership card to Movie Madness staff at check-out, and you’ll get one free rental when you purchase any other movie rental. You can use this benefit once per day for as long your membership is valid. Rental deal terms: must present valid Hollywood Theatre membership card at checkout; one free membership rental per day; late fees apply; renewals by phone prohibited.

As noted above, you MUST present your membership card to Movie Madness staff at check-out to receive this deal, each and every time. If you need your membership card reprinted, please contact Destynee Norwood, Membership Manager, at destynee@hollywoodtheatre.org, and she will be happy to help you.


Exceptions to Member Benefits
For the majority of regularly-priced screenings we offer, Student/Senior, Friend, and Director members receive discounted tickets, while Producer, Benefactor, and Visionary members receive complimentary tickets. Occasionally there are special events for which we are unable to offer member benefits (due to studio demands, visiting artist expenses, or other unusual circumstances). In the case of these special events, exceptions to the usual member benefits will be noted in the event description online or in member communications.

Member Guest Passes
Member guest passes are one-time-use passes which are mailed to Director and above members in their membership materials packet. These passes may be used by the member or used to bring a friend (member need not be present for passes to be used). Member guest passes can only be redeemed at the Hollywood Theatre box office. For some special events, member guest passes may not be accepted; see the event description online or ask a box office staff member for details on particular events. If you want to redeem your member guest passes for a popular event or one you fear may sell out, we recommend doing so at the box office in advance (rather than day-of) to ensure you get tickets.

Member Communications
Member e-newsletters are emailed at the beginning of every month, containing information about free member events, special member offers, upcoming festivals and screenings, etc. Additional member emails, such as announcements about member pre-sale ticket access, are sent throughout the year as needed.

Please note that if you do not supply a valid email address to us upon purchasing your membership, or if you choose to unsubscribe from our email platform Emma, you are opting out of receiving these important member communications and any benefits offered therein.


For Producer, Benefactor, and Visionary members:
Turn In Your Member Comp Tickets If You Can’t Use Them
If you’re a Producer and above member who has claimed Member Comp tickets to an event which you are unable to attend, please return your tickets! The Hollywood has to pay film studios/distributors for all sold tickets. Please help us keep costs down and the theater full of happy moviegoers, and email destynee@hollywoodtheatre.org to return your tickets to the sales inventory. Your cooperation is appreciated!

For Producer, Benefactor, and Visionary members:
Monthly installment payments
If you have signed up for a Producer and above membership using the installment payments option, your first membership installment payment is charged immediately upon signing up. Your first membership installment payment is charged immediately upon signing up. As of June 1, 2018, we have moved to an automatic monthly billing system which will charge you each following month based on your initial purchase date. For example, if your membership start date was June 2, you will be charged on the 2nd of each month going forward.

In short months that don't have your purchase date (as would be the case if your purchase date was on the 29th, 30th, or 31st), the system will automatically charge you on the 1st of the following month, which will result in two charges that month (July 1 and July 31, for example). If this is problematic for you, let us know and we can adjust the date to earlier in the month.

Please note our delinquency policy for installment payments. Should your credit card decline for your monthly payment, we will get in touch with you via email to alert you and ask you to update your credit card on file. We will notify you on a regular basis for 45 days and will continue to try to process your payment. After 45 days have elapsed with no payment update or successful processing, we reserve the right to cancel your membership and all attendant benefits. Therefore, if your card number should change at any point during your membership, we would greatly appreciate it if you would update it with us immediately. This will ensure that your pledge payments continue running smoothly. Please contact our business office at 503-281-1142 to provide the necessary information to update your record.

Canceling/Freezing Your Membership
Membership purchases at all levels are final and nonrefundable. Once purchased, a membership may not be canceled, no matter the method of payment. If you purchase a membership using our monthly installment payment option, you are pledging to pay the total amount of the membership, and your installment payments will continue until the full balance is paid. Memberships cannot be temporarily or permanently frozen. If for any reason there is payment owed upon a previous membership that we have been unable to collect, a new membership will not be issued until the previous balance is paid in full.

Have additional questions? Email Membership Manager Destynee Norwood, destynee@hollywoodtheatre.org.