Membership FAQs

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Membership FAQs:

Is my membership gift tax deductible? 
Yes, membership contributions are fully tax deductible.  The letter you receive in the mail with your membership card serves as your tax receipt and provides the necessary tax information you will need.

When will I receive my membership materials in the mail?
Your membership receipt, member card, and member guest passes (depending on the level of membership at which you join) will be sent in the mail to the address provided at the time of purchase.  Please allow 7-10 days for delivery.  If your member materials have not arrived in the mail after this time, email Development Director Kristy Conrad at kristy@hollywoodtheatre.org.

How do I use my membership benefits online?
Your membership is activated at the time of purchase, so you can start using your member benefits online even before you receive your card in the mail.  If you used an existing account in our ticketing system to purchase your membership, that account will now be linked with your membership, and you can use that username and password to sign in to your member benefits.

If you need to create a new account in our ticketing system, you can do so by visiting our log-in page here.  Select the “Sign in with your member number” blue button and enter your member number (provided in your confirmation email or printed on the back of your member card) to create a username and password.  If you have trouble locating your member number or have other difficulties logging in, email kristy@hollywoodtheatre.org.

Please note:  many member benefits and special offers are communicated via email.  If you do not provide a valid email address to us upon purchasing your membership, you are opting out of these member communications and offers.

How much of a ticket discount do I receive?
For members at the Student/Senior, Friend, and Director member levels, the standard ticket discount is $3 off general evening admission ($1 off general matinee admission).  This discount may vary in the case of special screenings and events, in which case the appropriate ticket discount will be indicated in the event description.

At what levels are memberships available for businesses/corporations?
Business/corporate memberships are available at the Benefactor and Visionary levels.  Memberships below these levels are intended as non-transferable individual memberships only.

At what levels are installment payments available?
Monthly installment payments are currently available at the Producer, Benefactor, and Visionary levels of membership only.  To select the monthly installment payment option when ordering online, select “1” from the dropdown menu beside the level of membership you would like to join and click the “add as a 12-month installment plan” button at the bottom of the screen.  (Please note:  if you select the “add as a 12-month installment plan” button when purchasing a membership at the Student/Senior, Friend, or Director level, you will be charged the full amount of the membership, as installment payments are not available at these membership levels.)

When will installment payments be charged?
Your first membership installment payment is charged immediately upon signing up.  For the months following your initial sign-up, membership installment payments are charged in two cycles:  on the first Monday of the month and on the third Monday of the month (where these dates may be holidays, charges will be run the following business day).  Your installment payment will be charged in the cycle that most closely aligns with your original purchase date (e.g., if you purchased on the 16th of the month, your card will be charged on the third Monday of every subsequent month).

If your credit card information changes during your installment schedule, please contact our business office at 503-281-1142 to provide the necessary information to update your record.  Should your credit card be declined for a monthly payment, we will get in touch to find out why.  If your credit card is declined three times during your installment schedule, we reserve the right to cancel your membership and revoke your membership privileges.

How do I cancel/freeze my membership?
Membership purchases at all levels are final and nonrefundable.  Memberships cannot be temporarily or permanently frozen.  If you would like to cancel your membership, thereby deactivating your membership and declining all future member communications and benefits, you may do so by emailing kristy@hollywoodtheatre.org, but no refund will be issued.  If you are paying by installment payments, your monthly charges will continue until full payment is rendered.  If for any reason there is payment owed upon a previous membership that we have been unable to collect, a new membership will not be issued until the previous balance is paid in full.

How do I purchase a gift membership?
Hollywood Theatre memberships make a great gift!  To purchase, visit our gift membership page.  In the fields that follow, you can specify the gift recipient, provide a gift message, and indicate where you would like the membership materials mailed (whether to you the buyer or to the recipient).  Please allow 7-10 days for delivery of membership materials.